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Refund and Returns Policy

Refund & Returns Policy

Arjun’s Home Stays – “Where Comfort Meets the Mountains.”
Tirthan Valley, Himachal Pradesh

At Arjun’s Home Stays, we value your trust and understand the importance of transparent communication, especially regarding payments, booking changes, cancellations, and refunds. This comprehensive Refund & Returns Policy provides clear guidelines for guests so they know exactly what to expect after making a reservation with us.

By booking a stay, you acknowledge and agree to the complete policy outlined below.

1. Booking & Advance Payment Terms

1.1 Advance Payment Requirement

To block a room and secure your reservation, guests must pay 30% of the total booking amount as an advance.
This ensures that your selected room is reserved exclusively for you during your chosen dates.

1.2 Purpose of the Advance Payment

The advance amount acts as a commitment fee and compensates for the potential loss of booking opportunities for that room.

1.3 Refundability of Advance

Depending on the time of cancellation and the reason provided, the advance may be fully non-refundable or partially refundable.

1.4 Booking Confirmation

Your booking is officially confirmed only after:

  • Payment verification

  • Receipt issuance from Arjun’s Home Stays
    Without these steps, the booking is considered incomplete.

2. Cancellation Policy

We allow cancellations; however, the refund amount depends on the timing of your request.

2.1 Cancellation Made More Than 24 Hours Before Check-In

If a guest cancels their stay more than 24 hours before the scheduled check-in, they may receive a partial refund.
Refund amount varies based on:

  • Seasonal demand (peak season/off-season)

  • Room scarcity

  • Festive and holiday rush periods

  • Ongoing promotions or special occasions

Note: Payment gateway charges of 5–6% will be deducted from the refundable amount under all circumstances.

2.2 Cancellation Within 24 Hours of Check-In

If a cancellation request is placed within 24 hours of check-in,
➡ NO REFUND will be provided.

The entire advance amount will be treated as a cancellation fee.

2.3 Same-Day Cancellations

Cancellations made on the same day of check-in are also considered non-refundable, regardless of the reason.

2.4 No-Show Policy

If the guest fails to arrive at the property on the check-in date and does not inform us:
➡ 100% of the booking amount is forfeited.
No-show bookings are strictly non-refundable.

3. Returns / Rescheduling / Date Change Policy

We understand travel plans may change, but rescheduling involves certain rules.

3.1 Date Change Definition

Any request to modify check-in or check-out dates is treated as a new booking request.

  • The original booking will follow cancellation rules.

  • Approval depends on room availability.

3.2 Conditions for Rescheduling

Date changes are allowed only if:

  • The new dates have room availability

  • The request is made at least 48 hours before check-in

  • The guest pays any difference in tariff (if new dates fall under a higher tariff category)

3.3 Conditions Where Rescheduling Is NOT Allowed

We do not permit rescheduling:

  • Within 24 hours of check-in

  • During festive seasons, long weekends, or peak tourist periods

  • For bookings made under discounts or promotional rates

  • For last-minute booking changes

4. Early Check-Out / Shortened Stay Policy

If a guest chooses to leave earlier than planned:

  • No refund will be issued for the unused number of nights

  • The full amount for the originally booked duration will be charged

  • This applies even if the guest checks out immediately after arriving

5. Refund Policy & Processing Guidelines

5.1 General Refund Rules

  • Refunds are processed only after management reviews and approves the request.

  • Refunds are always returned to the original payment mode used during booking.

  • Staff or booking partners do not have authority to waive or alter refund rules.

5.2 Payment Deductions

Every refund (if applicable) will include deductions such as:

  • Payment gateway fees (approx. 5–6%)

  • Banking or transaction charges

These charges are mandatory and non-negotiable.

5.3 Refund Processing Time

  • Refunds typically take 15 business days to reflect in your bank account.

  • Additional delays may occur due to:

    • Bank holidays

    • Festival periods

    • High-season rush

    • Technical processing issues

5.4 Situations Where No Refund Will Be Issued

Refunds are NOT applicable if:

  • Cancellation is made within 24 hours of check-in

  • Guest does not arrive (no-show)

  • Guest checks out early

  • Booking was made under promotions or special discounts

  • Weather interruptions, road blockages, or landslides occur

  • Personal emergencies arise

  • Travel plans change abruptly

  • Guests refuse to accept property rules or conditions

6. Force Majeure Policy (Unexpected Situations)

Events beyond our control include:

  • Natural disasters

  • Heavy rain, snowfall, floods, landslides

  • Political unrest or strikes

  • Government restrictions

  • Road closures

  • Extreme weather

In such cases:

  • Refunds are not guaranteed

  • Management may offer alternative dates depending on the situation

  • Final decision lies with the management team

7. Room Damage, Safety & Cleanliness Policy

Guests are expected to maintain the room and property respectfully.

7.1 Damage or Loss

Any damage or loss caused to:

  • Furniture

  • Room items

  • Electronics

  • Bedding

  • Property infrastructure

Will be charged based on actual cost of repair or replacement.

7.2 Excessive Cleaning

If the room is left excessively dirty or unhygienic, additional cleaning charges will apply.

8. Special Requests & Add-On Services

We offer additional services which may include:

  • Party arrangements

  • Celebration setups

  • Tour guide services

  • Customized decorations

  • Special meal arrangements

These additional services:

  • Must be pre-booked

  • Are fully chargeable

  • Are non-refundable once confirmed

9. Contact for Cancellations & Refund Queries

For support with cancellations, date changes, or refunds, you may contact us at:

📧 homestaysarjuns@gmail.com
📞 +91 85809 03646 | +91 78762 38359
🌐 www.arjunshomestays.com

Our team will respond as soon as possible during working hours.

10. Acceptance of Policy

By making a reservation at Arjun’s Home Stays, you acknowledge:

  • You have read and understood this policy

  • You agree to all terms under our Refund & Returns Policy

  • You understand that policies are created to maintain fairness for all guests

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